OFFICE SOLUTIONS
Hosted Telephony
Outdated, on-premise phone systems limit flexibility, drain resources, and
create barriers to hybrid or remote working.
Proven Track Record
Customer Satisfaction
Happy Customers
Average First Response Time
Cutting-edge service
that drives performance
Performance is driven by more than technology – it’s powered by intelligent service. Our approach blends best-in-class tools with expert consultancy, proactive monitoring, and responsive support to unlock new levels of efficiency and reliability.
Tailored Solution Design
We assess your needs and configure a bespoke solution that fits your workforce, customer service goals, and growth trajectory.
End-to-End Project Delivery
Our team handles everything—from procurement and number porting to installation and training.
Ongoing Support
UK-based helpdesk, system health monitoring, and regular reviews to ensure service excellence and performance.
Scalable and Future-Ready
Add or remove users, features, and integrations on demand—ideal for evolving businesses.
Single Point of Contact
Simplify your vendor management with one expert partner for telephony, connectivity, and IT.
Still Using a Traditional Phone System?
Real Results.
Real Customers
SOFTWARE & HARDWARE
Key Features & Capabilities
Industry-Leading Technology that’s Delivered, Integrated, and Managed by Experts
Voicemail-to-Email
Receive audio messages in your inbox with transcription.
Mobile & Desktop Apps
Stay connected across devices with unified communication tools.
HD Voice Calling
Crystal-clear audio quality on any device.
Call Analytics & Reporting
Gain insights into call volumes, duration, and performance KPIs.
Integrated Video Conferencing
Built-in virtual meeting tools for instant collaboration.
Call Routing & Hunt Groups
Direct calls efficiently to the right teams, even when working remotely.
AI-Powered Messaging
Smart adjustments to tone and messaging language, helping teams communicate more professionally and effectively.
Auto Attendant & IVR
Professional, self-service call handling to streamline customer service.
CRM Integration
Seamlessly connect your telephony system with platforms like Salesforce, HubSpot, or Microsoft Dynamics.
All hardware and software are installed, configured, and supported by our expert team – ensuring a fully optimised environment from day one.
- Seamless deployment
- Ongoing optimisation
- Single point of accountability
FAQs
What is hosted telephony?
Hosted telephony is a phone system that runs over the internet rather than traditional phone lines. It allows your business to make and receive calls using cloud-based technology, without needing on-site hardware.
How does hosted telephony work?
Hosted telephony uses your internet connection to handle calls. Your provider manages the system in the cloud, so you can access features like call routing, voicemail, and call forwarding from any device.
What are the benefits of hosted telephony?
Hosted telephony helps businesses:
- Reduce hardware and maintenance costs
- Work from anywhere on any device
- Scale easily as your business grows
- Improve call handling with advanced features
- Keep systems updated without manual upgrades
Is hosted telephony better than a traditional phone system?
Yes. Hosted telephony is more flexible and scalable than traditional systems. It removes the need for physical phone lines and allows you to add users, features, or locations quickly.
Can hosted telephony support remote and hybrid working?
Yes. Hosted telephony is ideal for remote and hybrid teams. Employees can make and receive calls from mobiles, laptops, or desk phones, wherever they are.
What features are included with hosted telephony?
Most systems include:
- Call forwarding and routing
- Voicemail and voicemail-to-email
- Auto attendants and call menus
- Call reporting and analytics
- Integration with business tools
Features can usually be customised to suit your business.
Will hosted telephony integrate with our existing systems?
Yes. Many hosted telephony systems integrate with tools like CRM platforms, Microsoft Teams, and other business applications to improve workflow and communication.
Is hosted telephony secure and reliable?
Yes. Hosted telephony providers use secure data centres and built-in redundancy to ensure high reliability. Many systems also include encryption and backup options to protect your communications.
How much does hosted telephony cost?
Costs vary depending on the number of users, features, and call usage. Most providers offer flexible monthly pricing, making it easier to manage budgets.
Will switching to hosted telephony be disruptive?
No. A good provider will manage the transition, including setup, number porting, and training, ensuring a smooth switch with minimal disruption to your business.
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