Global Forwarding & Shipping Case Study
The Results Are Undeniable
As a company, they provide global forwarding and shipping services, specialising in complete freight forwarding and storage solutions. They operate from multiple locations and have 16 remote users across the country. With projected growth, they are expanding to a new warehouse.
HD Forwarding is a new company with zero IT experience. With plans to expand and increase their workforce, they needed someone to support their growth and provide IT consulting on best practices.
Pain points to fix:
- Lack of data security
- Absence of a data backup system
- Need for admin credentials
- Inefficient licensing
- Unpreparedness to expand at the predicted rate
The Challange
Why they engaged with us
Through word-of-mouth, HD Forwarding became aware of our expertise in this specific field. Landall, as a fast-growing company, has experience with rapid growth in the post-COVID world. We have built a portfolio of clients who achieved similar results with Landall solutions, allowing us to better manage client expectations and offer advice. This established trust that we could assist them with their expansion.
One of the key reasons HD Forwarding chose to engage with Landall is that we are an independent consultancy, fostering a knowledgeable and unbiased relationship. This is particularly reassuring for a company seeking guidance on both current needs and future projections.
Other key factors that led to HD Forwarding engaging with Landall:
- Our commitment to ISO 9001
- Internal knowledge in IT service support
- Demonstrable results in IT services
- UK-based friendly support desk
- Good relations and personalised services
- Personable and reliable. Trust!
The Solution
Our response was based on experience. Our IT team assessed HD Forwarding’s current environment, gaining a better understanding of existing measures and identifying necessary new solutions. Additionally, we suggested cost-saving measures. We took responsibility for consolidating and migrating licenses and building laptops.
Part of our solution:
- New and appropriate licensing
- Hardware installation
- Security enhancemenets (setting up a firewall)
- Growth consulting - recommendations for furture investments
- Microsoft Office 365 implementation (Microsoft Dfender, Outlook, One Drive)
- Comperhensive data backup system (previouly absent)
- Training on Microsoft Teams and its optimal use
“Landall Services Ltd completely exceeded our expectations for our IT department. They gave us IT infrastructure that made our processes dramatically streamlined and efficient. Not only did this give us the foundation to build our services on, but the degree of modern technology implemented, allowed us to futureproof our growth. As a result of Landall’s solutions we have seen rapid growth, and we could not be more thankful. In hand with their bespoke solutions, we must credit our joyous experience to the devoted IT consultants whose knowledge, efficiency, and friendliness were (and remains) invaluable to our journey.”
The Project Timeline
Stage 1
Migrated their licenses from Microsoft to Landall services.
Stage 2
Evaluated their practices, consolidated their Microsoft licenses.
Stage 3
Advised on best practices (to do with data and security).
Stage 4
Provided training on Microsoft Teams.
The Results
After Landall Services Ltd revamped HD Forwarding’s IT department, we have received zero service calls since the installation. This has been paired with glowing reviews detailing how their new set-up is already enhancing their growth.
- The client saw an immediate reduction in costs. This is because all the correct licenses were implemented, and all unnecessary contracts were terminated.
- Streamlined processes increased workflow and promote future growth.
- Ultimately, the new solutions led to company-wide stress relief.
