Raising a Support Request
Print technology not working? Device displaying an error? Paper jams slowing you down? Our UK-based support team is here to help. Submit a support ticket in under 60 seconds, and we’ll take it from there.
What you need to do
Our engineers will reach out, either remotely or on-site, to resolve the issue.
Tickets are logged instantly and assessed based on severity and SLA.
Tell us the issue and details about the device.
What we’ll need to triage your issue
Information We Need to Get Started
Device serial number or asset ID (usually on the machine label)
What to Include in Your Support Request
Description of the issue (e.g. paper jam, streaks on page, network error)
Help Us Help You - Details to Provide
Contact person for access or updates, location of the device and any error messages you may be receiving.
Required Information for Support Ticket
Preferred contact method (phone/email)
